Comments
Are welcome and may be made to the Practice Manager or Doctor. All comments are considered, and where appropriate responded to on an individual basis.
Complaints
If you have a complaint or concern about the service you have received from any member of staff please let us know. We do have an “in house complaints policy”, details are available from reception. We will endeavor to resolve the problem promptly. However, if you are still not satisfied the Patient Advice Liaison Service can be contacted on 01482 335409.
Your Responsibilities to us Are:
- To address your complaints in writing to the Practice Manager or Doctor.
- To try and understand that the Practice Staff are working under considerable pressure and are extremely busy. Please try not to make frivolous complaints about minor matters beyond our control.